Membership
Terms & Conditions
The facility refers to the Angelo Anestis Aquatic Centre (AAAC) which is owned by Bayside Council. This document outlines your rights and responsibilities as a member of the AAAC.
1. Membership and centre access
1.1 A membership RFID access band will be issued to each member upon joining and must be presented/scanned at reception prior to each entry into the Centre. Scanning may also be required to gain access to the level 2 Health Club. Entry will not be permitted without a current membership.
1.2 Access bands remain the property of Council and must be returned following the cancellation or expiry of membership. Lost RFID access bands must be reported to the Centre immediately to prevent unauthorised use and a replacement fee of $30 will apply. Non-payment may result in the membership being suspended.
1.3 RFID bands must only be used by the registered member and must not be shared with or used by any other person. The RFID band must be worn at all times whilst in the Centre and presented to staff upon request. Entry may be refused if a member fails to present their RFID band upon entry or request.
1.4 You may request approval for your standard membership to be transferred to another person. A membership transfer fee of $50 is payable if the transfer request is approved.
1.5 Members have access to the Centre and programs during operating hours which may vary from time to time. Centre hours, timetables or other notices are advertised as required.
1.6 Individuals must be at least 14 to become a member of the Centre. Members aged 14 or 15 must enter the Centre and be supervised by a parent/adult guardian at all times. If using the Health Club, the parent/adult guardian must be a current member or pay the casual Health Club entry fee. Anyone under 18 will require signed parent/adult guardian approval to become a member.
1.7 Membership types and categories can change from time to time as determined by Council.
1.8 All members are required to complete and provide to Council a health information self-assessment questionnaire prior to using the Centre.
1.9 All members are required to have a photo taken for identity purposes.
1.10 Council reserves the right to request evidence of eligibility for members claiming entitlement to a concessional fee.
1.11 Council reserves the right to reject an application for membership.
1.12 Council reserves the right to alter conditions of entry, rules, regulations and these Membership Terms and Conditions at its sole discretion.
2. Membership cancellation and refunds
2. Membership cancellation and refund requests will be considered in cases of serious illness or permanent injury. If approved, the cancellation will take effect from the date the request is received. Requests must be submitted either by email to [email protected] or in writing to Bayside Council, c/- Angelo Anestis Aquatic Centre, 98C Preddys Road, Bexley North NSW 2207.
3. Membership payments are non-refundable.
4. Direct Debit memberships:
- A Results Membership has a 7-day cooling off period and a minimum term of 12 months (extended by any suspensions during that period). A Results membership can be cancelled within 7 days following the membership start date or after completing the minimum term. If cancellation occurs inside the minimum term, a $165 cancellation fee will apply.
- Cancellation requests must be made in writing either by email to [email protected] or in writing to Bayside Council, c/- Angelo Anestis Aquatic Centre, 98C Preddys Road, Bexley North NSW 2207.
- Any direct debit scheduled within 7 days of the cancellation notification will be charged in full. Access to the Centre will remain available until the confirmed cancellation date.
- Council will respond to cancellation requests within 7 days of receipt.
- If written notice is not received, direct debit payments will continue.
5. Any amounts owed by the member must be paid prior to the cancellation coming into effect.
6. Council may at its discretion cancel a membership (see Termination of Membership, clause 5).
3. Fortnightly direct debits and payments
3.1 Direct debit payments will continue to be charged for membership and the agreement will continue in force beyond the minimum agreement period unless written notice of termination is received as per clause 2.3.
3.2 Direct Debit Memberships are payable in advance on a fortnightly basis through the member’s nominated bank account or credit card. An initial upfront pro rata payment is required upon joining.
3.3 Council reviews and updates fees and charges annually. Membership fees are subject to change on or after 1 July each year. Updated fees and charges can be found on the Bayside Council website. Members must notify Council of any changes to their account details. This can be done in person, over the phone or can be updated by the account holder directly via the online portal.
3.4 A dishonour fee of $7.50 applies for any failed/defaulted payments. This will automatically apply to the member’s account.
3.5 Access to the Centre may be denied if there is an outstanding amount on the member’s account. Outstanding payments can be made in person, over the phone or can be paid by the account holder directly via the online portal.
3.6 All bank or other account fees and similar charges are the responsibility of the member.
4. Membership suspension
4.1 Direct debit memberships may be suspended for up to 8 weeks during each year of membership. A membership within the minimum term period will be extended by the length of the suspension period.
4.2 3-month Insurance memberships have no suspension period.
4.3 Requests for membership suspension must be made by email ([email protected]) or in writing (Bayside Council, c/- Angelo Anestis Aquatic Centre 98C Preddys Road, Bexley North NSW 2207).
4.4 Suspensions may be taken at any time throughout the membership but may not exceed the suspension limits.
4.5 Suspensions must be 7 days minimum.
4.6 Application for suspensions must be lodged at least 7 days in advance.
4.7 Medical suspensions beyond the annual suspension limit may be considered on a case-by-case basis. A medical certificate detailing the length of incapacity from physical activity must be provided with any request. Requests must be made in writing and, if accepted, will apply from the date of receipt of the request.
5. Termination of membership
5.1 Council reserves the right to terminate any membership if the member is not adhering to these membership terms and conditions. Memberships may also be terminated under the following circumstances:
- The conduct of the member is detrimental to the Centre, disruptive, harassing, threatening, abusive, rude or in any way ‘antisocial’ or intimidating to other users or to AAAC staff.
- The member has breached the AAAC rules and regulations, or any condition, rule or regulation posted within the Centre.
- The member has defaulted on payments due.
- The member does not follow the reasonable instructions of the AAAC staff.
5.2 Termination of the membership of the member may be done with immediate effect and without notice.
5.3 A member whose membership has been terminated will forfeit all the entitlements of membership with immediate effect and without claim for refund of any fees paid.
5.4 A cancellation fee of $165 may apply in the event of a membership being terminated due to breach of contract conditions.
5.5 When a membership is terminated in accordance with clause 5.1, any outstanding amounts owed by the member must be paid within 7 days of termination.
5.6 All decisions made by Council under this clause are final and binding.
6. Health and physical condition of member
6.1 By signing this agreement, the member warrants that they are physically capable of participating in exercise.
6.2 The member acknowledges that by maintaining a membership at AAAC, they warrant that they are physically capable of participating in exercise.
7. Availability of AAAC services and facilities
7.1 The Centre offers a wide variety of programs and services across a range of opening hours and facilities. Classes, instructors, lane availability and access to various programs and services may change from time to time at the discretion of Council. No time hold, or credit is applicable because of the above.
7.2 Members wishing to participate in Group Fitness or Aqua Aerobics classes must request a ticket on arrival at the Reception Desk. This ticket must then be presented to the instructor prior to commencement of the class. Tickets will not be issued more than 5 minutes after the scheduled start of the class. Class numbers are limited to ensure the safety and comfort of all participants. RFID Membership band must be displayed at all times.
7.3 All belongings must be stored in the lockers provided when using the Health Club area. Council accepts no responsibility for lost, damaged or stolen items. At the end of each day, Council staff check and clear the lockers. Public use lockers are also made available for an additional fee throughout the Centre.
8. General conditions of entry and etiquette
8.1 All members, guests and visitors accessing the Centre must adhere to the conditions of entry, etiquette guidelines and displayed signage.
8.2 Health Club users must wear appropriate clothing. Offensive or inappropriate slogans/images on clothing are not allowed. Bare chests are not allowed.
8.3 Fully enclosed and clean footwear such as sports joggers/runners must be worn in all Health Club areas at all times. No dirty work boots allowed.
8.4 No bare feet, thongs, sandals or slides (with the exception of change rooms and certain group exercise classes at the discretion of the instructor).
8.5 For pool use, only recognised swimwear including lycra and nylon can be worn in the pools. Clothing such as cut-off jeans, t-shirts, bike pants, leotards and casual wear are strictly prohibited in the pools.
8.6 Pool users must shower before entering the pool.
8.7 Food is not permitted in any areas of the Health Club or in any pool.
8.8 Glass or ceramic containers are not permitted in the Centre.
8.9 Equipment must be wiped down after use using towel or hygiene wipes.
8.10 Council enforces a “No Towel – No Work Out” policy. Towels can be purchased from reception.</p.
8.11 Only Council staff may conduct personal training or fitness instruction.
8.12 Please consider others and share equipment.
8.13 Please do not spit or use coarse language.
8.14 Alcohol and drugs are prohibited on the premises, and we will refuse entry to anyone under the influence.
8.15 Video cameras, still cameras and mobile phone cameras are not permitted to be used without the prior consent of Council.
8.16 Children aged under 14 are only permitted in the Health Club if they are participating in a supervised program conducted by appropriately qualified persons approved by Council. Age restrictions apply to certain group fitness classes. Refer to group fitness timetable for more information.
9. Limited liability
9.1 Members are solely responsible for their decision to participate in exercise and the level of intensity of the chosen activity. It is each member’s responsibility to seek and implement medical advice if there are any changes in their physical condition which may impact their capacity to exercise.
9.2 To the maximum extent permitted by law, Council, its contractors, agents and employees will not be held responsible for any loss, damage or theft of property belonging to the member occurring on the Centre’s premises.
9.3 To the maximum extent permitted by law, Council, its contractors, agents and employees will not be held responsible for any personal injury, illness or death resulting from the use of the Centre and/or equipment provided in the Centre.
10. Change of terms and conditions/rules and regulations
10.1 Council may add to, change, or remove membership terms, conditions, rules and regulations, including but not limited to the services and facilities offered by the Centre from time to time. Any such change will be notified through the website or explained upon request.
11. Privacy
11.1 Council acknowledges and respects the privacy of individuals. The information that is being collected on this document is for the purpose of processing your Membership contract. The intended recipients of this information are Council and its authorised staff. You will receive communications from Council from time to time updating you on items relating to your Membership, or promotions. Council uses a range of mediums to communicate with members including, but not restricted to, direct mail, email, SMS and telephone. If you do not wish to have your information that is contained in this document used for this purpose, please advise us. You have the right to access and alter personal information, in accordance with the Privacy and Personal Information Protection Act 1998 (NSW)
